It's true that Cultrix IT support is like having your own personal IT superhero on site. Not only do Cultrix care wholeheartedly about your business in Castleford, which will be evident in the detail of how we understand and meet your unique business needs, but we have the very latest technology and knowledge to protect you from cyber-risk and support your staff to be up to speed with every business function you require.
We are an approachable, friendly bunch, experienced in chatting to our customers about what's needed to make their businesses robust and more efficient. Our service desk won't keep you waiting, and we'll even monitor your systems while you sleep, so it's like we are right there with you. All your business concerns are looked after as our own, whilst scanning the horizon for new concerns to guard you against.
What's included?
To give you an idea of what’s included in our IT support services, here are the main quality features:
Managed Service Desk
This is like having your own resident IT health technician. Cultrix reliability and commitment comes as standard with any help and support you need with your IT systems and equipment covered. You’ll have us for the day-to-day whenever you need us, but we’ll be there in the background too.
You won’t have to ask us to check on your medium to long-term IT health, we’ll just be doing that anyway as well as remotely monitoring your system 24 hours a day. And, because it’s amazing how a year can slip by, we’ll diarise an annual IT check to review your system security and vulnerability audit, and business continuity and disaster recovery policies, and discuss your future plans to make sure your IT won’t hold you back.
- Daily help at hand: unlimited telephone support; unlimited email support; unlimited remote support; support for printers, scanners, routers and networking equipment
- Ongoing help: 24-hour system monitoring; server management and maintenance; computer maintenance; backup management and monitoring
- Your long-term IT health: annual review of systems, including personalised system security and vulnerability audit, business continuity policy and disaster recovery policy; and warranty management
Responsive when you need us, proactive when you don't
You don't have to go it alone. Get the most out of your business with Cultrix's legendary customer support team and best-in-class tools that monitor your infrastructure and proactively alerts us to potential issues.
98.1%
customer satisfaction
6 minutes
average first response
24 minutes
average reply time
Monthly contract or on-demand – it’s up to you
Monthly contracts are standard, with the same first-class service as yearly. For IT support this is a remarkably short duration. It’s because we don’t want to make you stay; we just hope you’ll want to.
If you don’t take out a monthly contract with us for IT support to cover your business, don’t worry, Cultrix can still help. It might be that you just want to see how it goes for a few months or even a year before you commit. Or you maybe haven’t got around to it yet. Whatever the reason, you can always choose IT support per incident with the Cultrix on-demand service; the smaller the incident, the smaller the charge and all with the high level of Cultrix attention as usual.
If you’d like to be on contract with us, we will gladly negotiate an annual or longer term with you. If you’re sticking with our on-demand service, we’ll review your history over time to come up with an IT support contract that suits your needs. Whether you’re on contract or on-demand you can be assured of our friendly, quick-response service at all time.
Remote assistance or on-site ‘helping hands’, or both
We can do almost everything remotely, saving you time and money. But sometimes you want to see a real-life person if you need help physically installing or moving things around a new office setup. Whatever the reason, we can accommodate and be there.
Why choose IT support from Cultrix?
If you are based in Castleford you not only benefit from our outstanding service but have the additional advantages that come from using a local company. In fact a few of our team live in Castleford.
What our customers say
I received good service and was all done as discussed, in a professional and courteous manner. Thanks!
Andy from Huddersfield.
Nothing is a problem at Cultrix, because they're not phased by anything - and that is true superhero status in my book.
Rachel from Halifax.
I just wanted to say that it’s been 5 years to the month since we started using Cultrix and it was a great decision. Hope to continue working with you long into the future, great job so far.
Matt from The Caravan Company in Northampton.
Getting a quote from us is easy
Simply get a quote online or request a callback. If there’s anything you’re not sure about we’re here to help. Just call on 01977 317141 or email us.
Looking for a white label IT support partner?
Cultrix is a white label specialist providing fully branded IT support on behalf of many other IT companies. Our partners trust us to look after their clients as if they were our own. Tell us how we can help you.
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